Refund policy

Thank you for shopping at BioSync Plants! Our goal is to ensure that you enjoy and succeed with your new plant(s). Our team inspects and approves all of our plants before packaging them and shipping them fresh from our farm to your home. However, when dealing with live plants, sometimes problems occur, whether it be due to shipping delays, extreme temperatures, or rough rides. When problems do occur, we’ll be there to support you every step of the way. If you have a problem with your order, reach out our email and our team will work on addressing the issue and getting you a replacement item. You can also contact us for any questions regarding your order at concierge@biosyncplants.com or call us at +923129733219. Thank you again for shopping with us!